Consumer
Case Studies
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| Monopolies
& Restrictive Trade Practices Commission |
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| BK
Rathi, Chairman; DC Gupta, Member |
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| Saleem
Akhtar Khan – Applicant |
| Versus |
| M/s
Shiva Automobiles – Respondent |
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| C
A No. 664/2000 |
Dated:
14.03.2006 |
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ORDER |
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A
Compensation Application has been filed
under Section 12B of the Monopolies and
Restrictive Trade Practices Act 1969 (hereinafter
referred to as the Act) by the Applicant
alleging unfair trade practices on the part
of the Respondent in regard to his having
purchased a Bajaj Scooter from them in October
1999 claiming a compensation of Rs. 2,15,000/-
apart from a direction to the Respondent
to remove the defects in the scooter.
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2. |
According
to the Applicant, he had purchased a Bajaj
Scooter from the Respondent on 8.10.1999
by paying an amount of Rs. 23,649/-. A certificate
of registration was issued to him for the
said scooter, a copy of which has been filed.
It was later on found that the scooter sold
to him was defective and did not give the
same performance as specified like instead
of 45 kms/litre mileage, performance was
only 40 kms; as against the maximum speed
of 120 kms/hr, according to specifications,
it did not run over 40 kms/hour, etc., The
colour of the rear portion of the scooter
differed from the front portion. It has
also been alleged that though he wanted
'Bajaj Super' scooter, which was suitable
for his height, he was thrust with 'Bajaj
Chetak' scooter. He has also alleged that
scooter was shown to him in a relatively
dark place of the showroom having insufficient
light. The first service was also not done
and as a result of which he had to spend
extra money on the service of the scooter.
He was never allowed to see the Company
Engineer on periodical routine visits. The
dealer got his signature on the service
cards deceitfully. In his affidavit of evidence,
he has also alleged that the scooter supplied
was old and had met with an accident and
that its height was more which is not suitable
to his height. The Applicant had also taken
up the matter with the General Manager,
Maharashtra Scooter Limited, \he manufacturer
and has filed correspondence showing that
the manufacturer had assured him to take
up the matter with the dealer. In short,
his case is that the Respondent had committed
unfair trade practices in selling this scooter
to him adopting deceptive means.
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3. |
The
Respondents in their reply have stated that
the Applicant had filed a case before the
District Consumer Protection Forum, Aligarh
on the same issue. They have denied that
they had supplied any defective sub-standard,
unwanted or old re-conditioned vehicle as
a new one. On the other hand, the Applicant
had purchased this vehicle after fully satisfying
himself. The Applicant chose to buy Bajaj
Chetak Metallic scooter out of 100 vehicles
stocked in the showroom after having seen
different models and after having taken
a test-ride on 8.10.99. He had duly signed
the bill as well as the delivery certificate
and registered it in his name from RTO Office.
Had he not been satisfied with the scooter,
he would not have signed the Registration
papers. The showroom of the Respondent is
well electrified with a glass frontage having
sufficient sunlight and is located on the
main GT Road in the heart of the city. Besides
this, 4 more vehicles were sold on the same
day. Therefore, the allegation that he was
shown the scooter in a tricky manner is
wrong. The Respondent never forced the Applicant
nor did they exercise any undue influence
on him. They have also denied the allegation
with regard to the first service or that
the signatures of the Applicant were taken
deceptively on service card. In fact, the
Applicant never came for service of the
scooter on 7.11.99 and got it done by some
local mechanic of the city. As such, he
is not entitled for any warranty of the
vehicle as per the terms and conditions.
The Applicant came on 4.12.99 for service
in the workshop of the Respondent and complained
about plug, bubbling, sound and starting
problem, which were noted on the job card
and were rectified. The job card was signed
by the Applicant to his satisfaction. Notwithstanding
that the Applicant had filed a false complaint
with SSP, Aligarh on 13.12.99 with a view
to harass the Respondents. It has also been
contended by them that in his complaint
before the District Forum, he had only claimed
a sum of Rs. 5,000/-. Therefore, the present
application has been filed with malice and
is frivolous and vexatious. The Respondents
have also claimed that they sell about 300
vehicles in a month and the Officers/Engineers
of the manufacturing company regularly visit
the Respondent and its showrooms. The Respondents
have filed the copy of the job card for
service done by them on 4.12.99, which has
been signed by the Applicant.
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4. |
Based
on the pleadings following issues were framed:
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i) |
Whether
the Respondent has been indulging in unfair
trade practices as alleged in the compensation
application?
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ii) |
Whether
the Applicant has suffered any loss or damage
as a consequence of the alleged unfair trade
practices?
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iii) |
Relief,
if any.
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5. |
During
the enquiry, the Applicant was cross-examined
as a witness by the Respondent and the Respondent's
witness was also cross-examined by the Applicant
in person.
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6. |
Since
these issues are inter-connected, they are
discussed together. On the issue of Applicant
having filed a case before the District
Forum, on the basis of records filed by
the Respondents, it is seen that the claim
was for Rs. 5,000/- and finally in July
2001, the case was dismissed as withdrawn
with the direction to the present Applicant
to pay a fine of Rs. 250/-. It is seen that
there were some allegations made by the
Applicant against some of the functionaries
of the Forum. The Applicant came to the
Commission only after this case had been
dismissed as withdrawn by the District Forum.
The fact of having purchased the scooter
from the Respondent is not in dispute. It
has been stated by the Applicant during
his cross-examination that he had signed
the invoice slip dated 8.10.99 and that
the delivery of the scooter was given at
4 p.m. There is no evidence led by the Applicant
to prove that at the time when he took the
delivery, it was dark inside and therefore,
he could not see the colour of the scooter
or the type of scooter he was buying. It
is also not understood as to why did he
sign the invoice slip and subsequently also
the registration as well as the delivery
certificate. The Respondents have maintained
that he came for the first time to get his
scooter serviced on 4.12.99 and, as per
service card a number of defects were noticed
and noted thereon which were rectified.
It is seen from that service card that the
Applicant had signed it and this was after
2 months of his buying the scooter. In the
Motor Cover Note issued by the United India
Insurance Company Limited, the year of manufacturing
of this scooter has been shown 1999 and
this note was issued on 11.10.99 and therefore,
the argument of this scooter being an old
scooter as alleged by the Applicant does
not seem to be based on any facts. There
is no evidence led by him to prove that
the scooter had met with an accident earlier
and was re-conditioned one. Even if it is
so, it is not understood as to how literate
person like the Applicant could sign all
the documents and again bring the scooter
for servicing on 4.12.1999 where none of
these defects were noted in the service
card. The Applicant has on the other hand
certified under his signatures on that service
card that he was fully satisfied with the
repair. It is also noted that in his application
filed by him before the District Forum,
he had claimed a compensation of Rs. 5,000/-
as against what he has claimed now. We note
from the evidence on record that the Respondents
have a well-situated showroom with glass
frontage and therefore, allegation of Applicant
that the scooter was sold to him in a relatively
darker place is not established due to lack
of evidence led by the Applicant to prove
his allegation. Admittedly, the scooter
has been serviced outside by the Applicant
and as such the warranty of the Respondent
will not be valid as per the terms and conditions
of the warranty filed by the Respondents.
Therefore, the allegations of Respondents
having committed an unfair trade practice
are not established based on the evidence
on record.
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7. |
In
the premises, the application is rejected.
There will be no order as to costs.
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