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Consumer Case Studies
 
Orissa State Consumer Disputes Redressal Commission, Cuttack
 
Dr (Mrs) Arati Mohanty, Presiding Member & Pramodnath Das, Member
 
Birabhadra Sahoo - Complainant
Versus
Managing Director, Shriram City Union Finance Ltd & Ors - Opposite Parties
 
Case No. 3 of 2001 Decided on 21.6.2004
 
Consumer Protection Act, 1986 - Sections 17 and 2 - Financial services - Vehicle financed by OP - Default in payment - Vehicle seized without issuing notice of default nor sufficient time given to repay loan - Complainant got notice, reached OP's office next day - Vehicle found already sold - Complaint - Whether conduct of the OP comes under unfair trade practice? (Yes) - Compensation granted - Refund of price with compensation and cost.

IMPORTANT POINT

As the truck was purchased to earn one's livelihood, its seizure and sale on facts & circumstances of the case found to be an unfair trade practice.
 
ORDER
 
Dr (Mrs) Arati Mohanty, Presiding Member - The Complainant's case, in brief, is that he requested the opposite parties to finance for purpose of the chassis of a Tata truck as he didn't have sufficient money to purchase the same. There is an agreement between the Complainant and opposite parties as per terms and conditions of the Finance Company. A sum of Rs. 4,23,700/- was paid by the opposite parties (financier) and a sum of Rs. 75,405/- was paid by the Complainant as margin money of the loan amount. It was also agreed between the parties that the Complainant would pay the total amount of Rs. 6,32,010/- as against the loan amount of Rs. 4,23,700/- to the opposite parties in 36 installments from 29.8.1997 to 29.7.2000.

2.
The Complainant deposited a sum of Rs. 75,405/- on 29.7.1997 as margin money, Rs. 500/- as charges towards demand draft, Rs. 3,000/- as documentation charges, Rs. 5,500/- as service charge and Rs. 12,343/- as insurance amount respectively, with the opposite party No. 3.

3.
On 25.8.1997, the complainant registered has truck and registration No. is OR-09A/3271 as per the Registering Authority, Keonjhar. On 29.2.2000, the opposite party No. 3 seized the truck of the Complainant at Rourkela while the truck was running with some goods without issuing any seizure list to the driver of the truck.

4.
The Complainant had taken a loan of Rs. 4,23,700/- from the opposite parties with a condition that he has to pay a sum of Rs. 6,32,010/-. The Complainant had deposited a sum of Rs. 3,63,000/- with opposite party No. 3 as on 29.2.2000. But the opposite parties, it is alleged, without issuing any notice of default or giving any opportunity to repay the defaulted amount, seized the truck of the Complainant.

5.
On 8.3.2000, the authorised signatory of Shriram City Union Finance Ltd issued a letter to the Complainant that his truck was in their possession and directed him to clear up the dues within 7 days of receipt of the letter. The Complainant received the letter on 13.3.2000.

6.
On 14.3.2000, when the Complainant reached the office of opposite party No. 3 at Rourkela, he came to know that his truck had already been sold to one party by opposite party No. 3 for a sum of Rs. 3,00,000/-, although the normal cost of the truck should have been Rs. 5,00,000/- as the condition of the truck was very good and it was in a good running condition with new tyres.

7.
Opposite parties in the written note of submission stated that the Complainant defaulted in making payment of Rs. 1,88,400/-, which was outstanding against him, and a notice was served on him to clear up the dues as per the agreement, otherwise it was informed that appropriate action would be taken. Since the Complainant did not make payment as per the notice dated 8.3.2000, the vehicle was sold to Madhabananda Naik of Bhadrak for a sum of Rs. 3,00,000/-.

8.
Opposite parties cited the decision of Hon'ble Supreme Court in the case of Laxmi Engg Works v. PSG Industrial Institute and contended that the Complainant is not a consumer within the meaning of Section 2(1)(d) of the Consumer Protection Act, since the truck in question was used for commercial purpose and also in view of the lease agreement.

9.
We have heard the Learned Counsels for both the parties. On perusal of the records, we are of the view that the Complainant had purchased the truck to earn his livelihood. The opposite parties did not give him sufficient opportunity to repay the loan except a notice on 8.3.2000, which was received by the Complainant on 13.3.2000, for making payment of the defaulted amount. The Complainant reached on 14.3.2000 in the office of opposite party No.3 at Rourkela to know about his truck, but he came to know that the vehicle had already been sold to a third party by opposite party No. 3 for a sum of Rs. 3,00,000/-, whereas the cost of the vehicle would be Rs. 5,00,000/- as the truck was in good running condition with new tyres.

10.
The opposite parties had issued a notice on 8.3.2000 instructing the Complainant to clear up the dues within 7 days of receiving the notice, failing which legal proceedings would be initiated against the Complainant. We have gone through the letter dated 8.3.2000 and it was issued by the opposite parties at Bhubaneswar by ordinary post. We feel that it would have taken at least 4 to 5 days for the notice to be received at Keonjhar by the Complainant. It seems that the Complainant received the letter dated 8.3.2000 on 13.3.2000. It is mentioned that 7 days' time was allowed from the date of receiving the letter and thereafter legal action was to be initiated. But there was no mention about selling of the truck.

11.
We have gone through the records available with us and heard the arguments of both parties at length, and have also read the decision of Hon'ble Supreme Court cited above. We consider that no opportunity had been given to the Complainant nor the opposite parties acted as per their letter dated 8.3.2000. Further, no legal proceedings were initiated before selling the vehicle to a third party. Therefore, opposite parties had adopted unfair trade practice for which the Complainant suffered.

12.
We, therefore, order the opposite parties to pay Rs. 2,00,000/- (Rupees two lakhs) towards the cost of the truck, Rs. 3,00,000/- (Rupees three lakhs) towards compensation for the loss suffered by the Complainant from 14.3.2000 and Rs. 10,000/- (Rupees ten thousand) towards cost of litigation. In total Rs. 5,10,000/- should be paid to the Complainant by the opposite parties within sixty days from the receipt of this order, failing which 10 (ten) per cent pendente lite interest along with the amount of Rs. 5,10,000/- is to be paid by the opposite parties till the payment is made.

13.
Pramodnath Das, Member - I agree.
 
Complaint allowed.