Consumer
Case Studies
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| Orissa
State Consumer Disputes Redressal Commission, Cuttack |
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| Dr
(Mrs) Arati Mohanty, Presiding Member & Pramodnath
Das, Member |
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| Birabhadra
Sahoo - Complainant |
| Versus |
| Managing
Director, Shriram City Union Finance Ltd & Ors - Opposite
Parties |
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| Case
No. 3 of 2001 |
Decided
on 21.6.2004 |
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Consumer
Protection Act, 1986 - Sections 17 and 2 - Financial services
- Vehicle financed by OP - Default in payment - Vehicle
seized without issuing notice of default nor sufficient
time given to repay loan - Complainant got notice, reached
OP's office next day - Vehicle found already sold - Complaint
- Whether conduct of the OP comes under unfair trade practice?
(Yes) - Compensation granted - Refund of price with compensation
and cost.
IMPORTANT POINT
As the truck was purchased to earn one's livelihood,
its seizure and sale on facts & circumstances of the case
found to be an unfair trade practice.
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ORDER |
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Dr
(Mrs) Arati Mohanty, Presiding Member -
The Complainant's case, in brief, is that
he requested the opposite parties to finance
for purpose of the chassis of a Tata truck
as he didn't have sufficient money to purchase
the same. There is an agreement between
the Complainant and opposite parties as
per terms and conditions of the Finance
Company. A sum of Rs. 4,23,700/- was paid
by the opposite parties (financier) and
a sum of Rs. 75,405/- was paid by the Complainant
as margin money of the loan amount. It was
also agreed between the parties that the
Complainant would pay the total amount of
Rs. 6,32,010/- as against the loan amount
of Rs. 4,23,700/- to the opposite parties
in 36 installments from 29.8.1997 to 29.7.2000.
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2. |
The
Complainant deposited a sum of Rs. 75,405/-
on 29.7.1997 as margin money, Rs. 500/-
as charges towards demand draft, Rs. 3,000/-
as documentation charges, Rs. 5,500/- as
service charge and Rs. 12,343/- as insurance
amount respectively, with the opposite party
No. 3.
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3. |
On
25.8.1997, the complainant registered has
truck and registration No. is OR-09A/3271
as per the Registering Authority, Keonjhar.
On 29.2.2000, the opposite party No. 3 seized
the truck of the Complainant at Rourkela
while the truck was running with some goods
without issuing any seizure list to the
driver of the truck.
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4. |
The
Complainant had taken a loan of Rs. 4,23,700/-
from the opposite parties with a condition
that he has to pay a sum of Rs. 6,32,010/-.
The Complainant had deposited a sum of Rs.
3,63,000/- with opposite party No. 3 as
on 29.2.2000. But the opposite parties,
it is alleged, without issuing any notice
of default or giving any opportunity to
repay the defaulted amount, seized the truck
of the Complainant.
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5. |
On
8.3.2000, the authorised signatory of Shriram
City Union Finance Ltd issued a letter to
the Complainant that his truck was in their
possession and directed him to clear up
the dues within 7 days of receipt of the
letter. The Complainant received the letter
on 13.3.2000.
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6. |
On
14.3.2000, when the Complainant reached
the office of opposite party No. 3 at Rourkela,
he came to know that his truck had already
been sold to one party by opposite party
No. 3 for a sum of Rs. 3,00,000/-, although
the normal cost of the truck should have
been Rs. 5,00,000/- as the condition of
the truck was very good and it was in a
good running condition with new tyres.
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7. |
Opposite
parties in the written note of submission
stated that the Complainant defaulted in
making payment of Rs. 1,88,400/-, which
was outstanding against him, and a notice
was served on him to clear up the dues as
per the agreement, otherwise it was informed
that appropriate action would be taken.
Since the Complainant did not make payment
as per the notice dated 8.3.2000, the vehicle
was sold to Madhabananda Naik of Bhadrak
for a sum of Rs. 3,00,000/-.
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8. |
Opposite
parties cited the decision of Hon'ble Supreme
Court in the case of Laxmi Engg Works v.
PSG Industrial Institute and contended that
the Complainant is not a consumer within
the meaning of Section 2(1)(d) of the Consumer
Protection Act, since the truck in question
was used for commercial purpose and also
in view of the lease agreement.
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9. |
We
have heard the Learned Counsels for both
the parties. On perusal of the records,
we are of the view that the Complainant
had purchased the truck to earn his livelihood.
The opposite parties did not give him sufficient
opportunity to repay the loan except a notice
on 8.3.2000, which was received by the Complainant
on 13.3.2000, for making payment of the
defaulted amount. The Complainant reached
on 14.3.2000 in the office of opposite party
No.3 at Rourkela to know about his truck,
but he came to know that the vehicle had
already been sold to a third party by opposite
party No. 3 for a sum of Rs. 3,00,000/-,
whereas the cost of the vehicle would be
Rs. 5,00,000/- as the truck was in good
running condition with new tyres.
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10. |
The
opposite parties had issued a notice on
8.3.2000 instructing the Complainant to
clear up the dues within 7 days of receiving
the notice, failing which legal proceedings
would be initiated against the Complainant.
We have gone through the letter dated 8.3.2000
and it was issued by the opposite parties
at Bhubaneswar by ordinary post. We feel
that it would have taken at least 4 to 5
days for the notice to be received at Keonjhar
by the Complainant. It seems that the Complainant
received the letter dated 8.3.2000 on 13.3.2000.
It is mentioned that 7 days' time was allowed
from the date of receiving the letter and
thereafter legal action was to be initiated.
But there was no mention about selling of
the truck.
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11. |
We
have gone through the records available
with us and heard the arguments of both
parties at length, and have also read the
decision of Hon'ble Supreme Court cited
above. We consider that no opportunity had
been given to the Complainant nor the opposite
parties acted as per their letter dated
8.3.2000. Further, no legal proceedings
were initiated before selling the vehicle
to a third party. Therefore, opposite parties
had adopted unfair trade practice for which
the Complainant suffered.
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12. |
We,
therefore, order the opposite parties to
pay Rs. 2,00,000/- (Rupees two lakhs) towards
the cost of the truck, Rs. 3,00,000/- (Rupees
three lakhs) towards compensation for the
loss suffered by the Complainant from 14.3.2000
and Rs. 10,000/- (Rupees ten thousand) towards
cost of litigation. In total Rs. 5,10,000/-
should be paid to the Complainant by the
opposite parties within sixty days from
the receipt of this order, failing which
10 (ten) per cent pendente lite interest
along with the amount of Rs. 5,10,000/-
is to be paid by the opposite parties till
the payment is made.
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13. |
Pramodnath
Das, Member - I agree.
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Complaint
allowed. |
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