Customer Satisfaction Index 2002 (CSI 2002)


Federation of Automobile Dealers Associations
	Home

Customer Satisfaction Index 2002 (CSI 2002)

CSI (Customer Satisfaction Index)

The CSI study examines customer satisfaction with vehicle quality and dealer service at 12-18 months of ownership. CSI performance factors are problems experienced, service advisor, service performance, service timing and facility appearance.

_______________________________________________________________________________________________________________________________________________________

Back

Site designed, hosted, updated & maintained by Mr. Ashwin Sanghi, Director - FADA Website, alongwith
resources of Indiacar.com, on behalf of Federation of Automobile Dealers Associations of India - © 2007 FADA.