Dealership Operations Management Training Program
Instructor-Led Classroom Training offered by NADA University
National Automobile Dealers Association (NADA) based in USA has offered to organise 4-week instructor-led classroom training for a group of 20-30 Indian automobile dealers at its Headquarters or a nearby local hotel in McLean, VA, USA.
An outline of the Program is as follows:
Method
The training will consist of 4 continuous weeks, 5 days a week (Monday through Friday) of instructor-led classroom training focused on dealership operations management in the key departments along with a relationship course and influencing course. The NADA University instructors are subject-matter-experts and are certified by the American Society for Training and Development. The instructor will deliver content through, but not limited to, a PowerPoint presentation and Participant Guide. After presenting information, the instructor will guide the participants using multiple examples and non-examples. Next, the subject-matter-expert will engage participants through creative, interactive whole group, small group, and individual activities and discussions, which will cater to the needs of a diverse audience of learners. The subject-matter-expert will facilitate and guide the learners through the activities and discussions while constantly providing developmental feedback.
Media
This training program will draw on NADA University core content. Discovery will be achieved through the use of a comprehensive participant guide. The financial data utilised will be from the dealership financial statements of the participants.
Course Outline
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| Week 1 |
: Service Operations Management and Leadership / Build Rapport / Relationships to Connect with Customers and Employees |
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| Days 1-3 |
: Service Operations Management |
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| Day 4 & 5 |
: Leadership / Build Rapport / Relationships to Connect with Customers and Employees |
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| Week 2 |
: Parts Operations Management and Consultative Selling & Influencing for Win-Win Outcomes |
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| Days 6-8 |
: Parts Operations Management |
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| Days 9-10 |
: Consultative Selling & Influencing for Win-Win Outcomes |
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| Week3 |
: New & Used Vehicle Operations Management and Road to the Sale |
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| Days 11-13 |
: New & Used Vehicle Operations Management |
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| Days 14-15 |
: Steps of the Sales Process - "Road to the Sale" |
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| Week 4 |
: Owning the Market with e-Commerce; Bring It All Together- Financial Statement Review; and Actual Dealership Tour |
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| Day 16 |
: Owning the Market with e-Commerce |
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| Days 17-19 |
: Bring It All Together - Financial Statement Review |
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| Day 20 |
: Dealerships Tour |
Total Cost
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Instructor fees for 20 days of training @ $5,000 a day: $100,000. |
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Plus participant guide materials & hotel meeting room charges, incidental expenses of NADA staff and customisation fee, if required. |
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Instructor fees, participant guide material and meeting room charges will be equally shared by all participants. |
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The participants will have to pay separately for their boarding and lodging, which can be arranged by NADA, on a request, at a nearby place. |
Benefits
This NADA program is designed to broaden the operational knowledge of the participants on each of the key departments within the dealership, and to build a level of experience and confidence in not only analysing the numbers but developing strategies to initiate positive outcomes.
Instruction is facilitated by NADA subject-matter-experts possessing an extensive understanding of successful dealership operations and dealership consulting.
Contact Details
Those interested in undergoing the training program may get in touch with Mr S P Shah, DG, FADA at his e-mail Id: sevantishah@hotmail.com or on his mobile: +91 9324052410.
If the response is good, FADA will take it forward and negotiate with NADA for reduction in cost.
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