EFFECTIVE AFTER SALES SERVICE ­ SURE WAYS TO PROFITABILITY

FOREWORD

PREFACE

GROUP 20 PANEL MEMBERS

I.	EFFECTIVE WORKSHOP MANAGEMENT AND ENHANCED PROFITABILITY
II.	MARKETING IDEAS FOR YOUR BODY SHOP
III.	A DEALER GUIDE TO BODY SHOP PROFITABILITY
IV.	A DEALER GUIDE TO PARTS INVENTORY MANAGEMENT