Even with the pious intention of providing best services to customers to their satisfaction Automobile Dealers have, at times, been drawn into litigation various consumer forums.

The publication contains the provisions of Consumer Protection Act and rules made thereunder, supported by commentary, and case studies, the objective is to provide guidelines and educate the Automobile Dealers on legal implication so that they do not, wittingly or unwittingly, land themselves in legal battle in Consumer Forum.

The publication is available for sale only to Automobile Dealers at the following cost:

FADA Members:	Rs. 300/- per copy
Non-Members:	Rs. 400/- per copy

Group 20 containing 20 members across the country was constituted by FADA to identify ways and means of sustaining viability of Automobile Dealers in the fast changing Automotive scenario.

First set of recommendations on optimum workshop operations, after extensive deliberations and sharing of experience and data within Group 20 spanning over one year, has been brought out in the form of a publication titled “Effective After Sale Service – Sure Ways to Profitability”.

Cost:

Rs. 200/- per copy

With the growing competition and right customer expectation, the importance of Customer Relation Management needs no emphasis. CRM leads to better understanding of Customers and helps in not only retaining existing customers but also bringing in new customers.

The publication aims at providing guidance on Customer Relations and is available for sale at the following cost:

FADA Members:	Rs.   50/- per copy
Non-Members:	Rs. 100/- per copy

Automobile Dealers Association of Maharashtra (ADAM) - a Founder Member of FADA, has come out with "Compliance Mannual for Automobile Dealers" (A Ready Recknoner to applicable Acts & Rules - with an emphasis on laws as in force in Maharashtra). The Mannual is a guide to handle day-to-day issues in respect of laws applicable to Automobile Dealers.

The Mannual is available for sale to automobile dealers at a very concessional price of Rs. 150/- per copy inclusive of postage. The payment by DD drawn in favour of Automobile Dealers Association of Maharashtra payable at Mumbai, may be sent at any of the following address:

Federation of Automobile Dealers Associations 805, Surya Kiran, 8th Floor, 19, Kasturba Gandhi Marg New Delhi - 110 001

Navnit Motors Pvt Ltd Navnit House, Gokul Nagar, Mumbai-Agra Road, Majiwada Thane - 400 062 (Maharashtra)