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Best Practices in Automobile Dealerships |
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The publication is the compilation of best practices taken from some of the automobile dealerships. Automobile dealerships by adopting these practices, with suitable modifications according to their needs, can increase their productivity and profitability.
Cost: Rs. 30/- per copy + Rs. 30/- as courier charges |
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| 2. |
Business Growth Through Employee Satisfaction |
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Employee Satisfaction is a key factor in profitably managing the automobile dealerships. It is the manpower that can make or break a dealership. Only a satisfied employee can deliver customer satisfaction and delightful experience. The publication aims to improve productivity and profitablity of automobile dealerships by offering important tips on engaging the employees.
Cost: Rs. 100/- per copy + Rs. 30/- as courier charges
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| 3. |
NADA s 20-Group Ideas |
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Members may be aware that there are over 170 20-Groups functioning within NADA. A 20-Group comprises of 20 non-competing automobile dealers, who share their data, experiences, practices & ideas at the Group meetings held from time to time. Some of the good ideas & practices emerging from the deliberations of 20-Groups have been encapsulated by NADA in 3 CDs (Jan 07, Jan 08 & Jan 09).
With the permission of NADA, FADA has reproduced these ideas for the benefit of FADA members.
Cost: 3-CD Set - Rs. 200/- Single CD - Rs. 100/-
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| Other Publications |
| Consumer Law and Automobiles |
Customer Relationship |
Effective After-Sales Service - Sure Ways to Profitability |
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Rs. 300 (FADA Members)
Rs. 400 (Non-Members) |
Rs. 50 (FADA Members)
Rs. 100 (Non-Members) |
Rs. 200/- |
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Note: 1. Combined Courier charges, if the order is placed for all publications: Rs. 100/-
2. Rs. 100/- may kindly be added as bank collection charges in case of outstation cheques. |
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These publications are available on payment either in cash or by way of DD/Cheque in favour of Federation of Automobile Dealers Associations payable at Delhi, at FADAs Head Office, 805, Surya Kiran Building, 19, K G Marg, New Delhi - 110 001 Telefax: +91-11-2332 0095, 6630 4852 Tel: +91-11-2332 0093, 4153 1495
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Head Office
805, Surya Kiran, 8th Floor
19, Kasturba Gandhi Marg, New Delhi - 110 001
Tel: +91-11-2332 0095, 5530 4852, Fax: +91-11-23320093
E-mail: fadadelhi@vsnl.net
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Regional Office (South)
C/o Khivraj Motors Ltd
623, Anna Salai, Chennai - 600 006
Tel: +91-44-2829 3656/2080/4594, Fax: +91-44-2829 3279
E-mail: chordia@satyam.net.in |
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Regional Office (East)
C/o J J Automotive Ltd
Park Plaza, 3rd Floor, South Block
71, Park Street, Kolkata - 700 016
Tel: +91-33-2229 6000/9042, Fax: +91-33-2229 1089
E-mail: jjauto@vsnl.com
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Regional Office (West)
C/o Automotive Manufacturers Pvt Ltd
108, Bazar Ward, Kurla (West), Mumbai - 400 070
Tel: +91-22-2503 4123/4128
Fax: +91-22-2503 4547
E-mail: aml@vsnl.net |
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