Hem Agencies, Satara

Hem Agencies, a unit of Hem Group of Companies, Satara came into being on 23rd February 1983 as authorised dealers for Mahindra & Mahindra tractors. It has been a steady growth curve for Hem Agencies since then. Today, Hem Agencies operates dealerships for 3 major auto players in India, namely, M&M (Tractor Division), TVS Motor Company and Piaggio Vehicles in 3 different segments of the industry. It has four automobile showrooms, having ultra modern facilities, located at prime sites. Hem Agencies is not resting on its laurels and will be setting up a new dealership at Karad for sale, service and spares for one more automobile company shortly.

Currently, the three automobile dealerships under the brand name, Hem Agencies employ 150-strong workforce. Current turnover of the dealerships is around Rs. 20 crores.

Hem Agencies received the Best Dealer Award from Mahindra & Mahindra Ltd (Tractor Division) for three consecutive years from 1993 to 1995 and the Runners-up Award for the following two years. It was also the proud recipient of the JD Power Award in Customer Satisfaction from TVS for the highest growth in the year 2003. Adding to the awards tally is the Best Showroom Award from Maruti Udyog Ltd in 2001. The saga of Hem Agencies' accomplishments continues. As recently as January 2006, Hem Agencies was adjudged the Best Dealer in Maharashtra for recording the highest growth of 285% in M&M tractor sales during the year 2005.

As is evident from the number of awards, Hem Agencies has sought to ensure utmost customer satisfaction. Regular meetings as well as follow-up of customers form an integral part of its customer relationship management. The dealership also conducts regular customer contact programmes so as to sustain its relationships with customers.

The key person behind the stupendous success of Hem Agencies is none other than Bipin K Shah, one of the partners in Hem Agencies. He is also the President of Satara Automobile Dealers Association.

Insurance and dealerships for Honda-Siel Power Products Ltd and AMCO Batteries are allied business activities of Hem Agencies.

 
Other business interests of the Hem Group of Companies, which was established as far back as 1912, include petrol pumps, transport, import-export, manufacturing of agricultural implements & tractor-trailers, construction activity, hotels, etc. The combined turnover of the entire group is in excess of Rs. 100 crores.