Cars Are Getting More Reliable, J D Power Study Shows
Compact and midsize cars in the US are showing gains in long-term quality, says J D Power, which is good news for drivers looking to downsize into more fuel-efficient vehicles.
Power's Vehicle Dependability Study, out recently, shows that long-term quality is up 5% industry wide. Improvements in small and compact cars made up more than half of the gains.
Neal Oddes, director of product research and analysis for J D Power, says it helps that smaller cars tend to have fewer gadgets that can fail, such as navigation systems, than do larger cars. Oddes also says owners of smaller cars are more accepting of problems such as wind noise - a common complaint among car owners than owners of luxury brands.
Jesse Toprak, executive director of industry analysis for Edmunds.com, says automakers began focusing on small-car quality even when small cars weren't selling well. Small cars made up 14% of the market in 2004. They now have a 25% market share.
"With the renewed interest in these cars, automakers were able to spend more resources on them," he says. "Compact cars of today are not the compact cars of 10 years ago. They rival in quality and equipment luxury cars of 10 years ago."
Power said customers reported 75% more problems after three years of owning a car than during the first 90 days. Five of the top 10 problems reported in early ownership - such as excessive wind noise and noisy brakes - also cropped up in later years.
Lexus came in at the top of the dependability study for the 14th year in a row. Last year, Buick tied Lexus for first place. This year, it came in sixth.
Mercury went from fourth place in 2007 to second place this year. Anne Marie Gattari, a spokeswoman for Ford, the parent company of Mercury, said the automaker's efforts at improving quality are starting to help its bottom line. Ford saved $1.2 billion in the past 18 months by paying out less to repair vehicles under warranty.
The overall winners by segment:
| Segment |
Highest Rank |
Runners-up |
| Sub-Compact
Car |
Hyundai Accent |
Scion xA,
Chevrolet Aveo |
| Compact Car |
Toyota Prius |
Mitsubishi Lancer,
Toyota Corolla
|
| Compact
Sporty Car |
Mazda Miata |
Toyota Celica
Subaru Outback Sport
|
| Midsize
Sporty Car |
Chevrolet Monte
Carlo |
Toyota Camry Solara Coupe/ Convertible,
Mitsubishi Eclipse
|
| Midsize Car |
Buicky Century |
Mercury Sable,
Toyota Camry Sedan
|
| Large Car |
Ford Crown
Victoria |
Mercury Grand Marquis,
Buick Park Avenue
|
| Compact
Premium Sporty
Car |
Honda S2000 |
BMW Z4,
Porsche Boxster (tie)
|
| Entry Premium
Vehicle |
Lexus IS 300/
IS 300
SportCross
|
BMW 3 Series,
BMW X3
|
| Midsize
Premium Car |
Lexus LS 330 |
Laxus GS 300/GS 430,
Acura RL |
| Large
Premium Car |
Lexus LS 430 |
LincoIn Town Car,
Cadillac DeVille |
| Premium
Sporty Car |
Laxus SC 430 |
Ford Thunderbird,
Porsche 911
|
| Compact MAV |
Honda Element,
Toyota RAV4 (tie)
|
Honda CR-V |
| Midsize MAV |
Toyota
Highlander
|
Buick Rainier,
Mercury Mountaineer
|
| Large MAV |
Toyota Sequoia
Ford Excursion |
Chevrolet Suburban, |
| Large Pickup |
Toyota Tundra |
Ford F-150 LD,
Dodge Ram Pickup LD
|
| Midsize
Pickup
|
Ford Ranger |
Toyota Tacoma,
Dodge Dakota
|
| Van |
Mercury Monterey |
Ford E-Series,
GMC Savana
|
| Midsize
Premium MAV
|
Lexus GX 470 |
Lexus RX 330,
Volvo XC70
|
| Large
Premium MAV
|
Lexus LX 470 |
Cadillac Escalade EXT,
Cadillac Escalade/
Escalade ESV |
|
| |
|
