Dear Passenger Vehicle Dealers, Dealer Satisfaction with Automotive Manufacturer A study being conducted by J D Power Asia Pacific You may be aware that J.D. Power Asia Pacific is conducting its first ever Dealer Satisfaction with Automotive Manufacturer study in India, in association with the FADA. J D Power has already sent you a mail containing a unique ID code to enable you to access the site and file your response online. The dealers who have not been able to file the response online due to time or other constraints are being contacted on phone for a telephonic interview. Accordingly, you will be receiving a call from J D Power. The telephonic interview is likely to take 10-15 minutes. The study is an opportunity for you to share your opinions with automobile manufacturers' top management, dealer councils and board of directors. By participating in the survey, you will be taking a role in ensuring that manufacturers hear the voice of the dealer. As dealers, you have to work within a dynamic marketplace, where you may need the support and direction of your OEMs (Principals/ Manufacturers). The primary objective of the study is to measure your satisfaction with the OEM that you represent so as to increase the quality of service and level of support that the OEMs can provide to you. In addition, the study also examines your views on a variety of issues relevant to the automotive industry and the retail distribution system, and issues of importance to both manufacturers and dealers. Hence your frank opinion is very valuable to this study. We, therefore, appeal to you to kindly whole-heartedly participate in this inaugural study and share your frank opinion on various issues, when a call is made to you by J D Power or its field agency, in the interest of auto retail and automobile dealer fraternity. We would like to assure you that all information collected will be reported at an aggregate level. Individual dealer information will be kept confidential and will NOT be released without prior approval. This survey should take approximately 15 minutes to complete. The survey is hosted by Kadence India on behalf of J D Power. If you have not received the mail from J D Power or have any questions, please send an email to: darora@kadence.com or to Shantanu Majumdar at shantanu_majumdar@jdpower.com.sg. Wishing You a Very Happy & Prosperous New Year! Sincerely, Nikunj Sanghi Mohit Arora President, FADA Executive Director, J D Power Asia Pacific