Toplink Motors Pvt Ltd, Ranchi
 

Kamal Kumar Singhania

Toplink Motors Pvt Ltd - a Life Member of FADA and established in the year 2010 - is a dealership of Toyota Kirloskar Motor. The dealership operates from two different places in Ranchi. The 3-S facility, offering sales, services and spares is situated at NH-33, Chakla, Ormanjhi, Ranchi. The dealership also has a sales showroom in the heart of city at Pulsar Plaza, Line Tank Road.

Toplink Motors is an expansive facility built on an area of 45,000 sq ft. The dealership offers perfect ambience for the well-heeled Toyota customers. It is designed and built on the Diva concept, with a premium customer & cafe lounge being a treat to its esteemed customers.

The facilities offered at the dealership include 60-minute express maintenance service with 2 bays being specially earmarked for this service; general maintenance with 11 bays; Paint booth; and Car-O-Liner. The workshop and the body shop, managed by the competent manpower, are well equipped with the latest tools and machines.

Supported by 102-strong, highly motivated workforce, the dealership achieved a stupendous turnover of Rs. 65 crore within short period of 11 months from November 2010 to September 2011, selling 535 vehicles and servicing over 1,915 vehicles during this period.

Everyone at Toplink Motors firmly believes that customer satisfaction is the key to the growth and success of dealership business. The dealership has put in place systems to ensure that its customers cherish the pre-and post-sales experience. The dealership has a dedicated customer relations department that obtains regular feedback from its customers for corrective action and improvement, if any. In case, the feedback does not meet the exacting standards adopted by the dealership, a senior executive from the dealership pays a personal visit to the customer concerned to get a firsthand information & feedback in order that the customer's grouse, if any, is addressed with a sense of urgency and steps are taken to avoid such complaints in future.

Toplink Motors makes sure that every sale of a new vehicle is a special occasion for the customer as well as the dealership. The delivery is given with all fanfare with Puja being performed and gifts presented to the customer on the occasion. Photographs are taken at the time of delivery of vehicle and sent to the customer as memorabilia so that he or she remembers the occasion life-long.

To ensure that the customer has a lasting, closer relationship with the dealership and the customer relations is not a one-off activity, Toplink Motors regularly reminds its customers of periodic maintenance & service dates. The dealership provides pick-up & drop facility at the time of first service of the vehicle.

No wonder then, in view of its excellent track record, Toplink Motors has bagged a number of awards & recognitions in a short span of time.

The person driving Toplink Motors to new heights of growth and success is none other than dynamic Kamal Kumar Singhania, who is the Managing Director of the company. He belongs to the Agarwal (Marwari) family that has traditionally been engaged in the business of clothes & wholesale food grains. His Kamal Kumar Singhania other business interests include: Distribution business of fireworks & umbrellas covering the whole of Jharkhand & Bihar; motor spare parts business; another dealership by the name Automotive Bajaj for sale, service spares of Bajaj two-wheelers, including high-end motorcycles being sold under a separately branded Probiking dealership. The Group is also engaged in leasing & finance, as also the development & building activity. The Group has executed a number of prestigious residential & commercial projects at prime places in Ranchi.

FADA wishes Toplink Motors Pvt Ltd, Kamal Kumar Singhania and his other Group companies further Success and Growth.