Tire Customer Satisfaction Index Study (TCSI 2003)

Tire Customer Satisfaction Index Study (TCSI)

The J.D. Power Original Tire Customer Satisfaction Index Study examines owner evaluations with tires that were originally fitted in the vehicle at the time of new car delivery. This does not necessarily mean original equipment tires since some buyers have a tendency to change tires at the time of delivery. The overall performance is assessed on fifteen attributes, grouped into four factors: appearance, wearability, traction, and highway performance. A higher score reflects better quality.